Our Brand Stories

Pantaloons ChatShop: A Fresh Take On Virtual Shopping

by ABFRLadmin | January 12, 2022

Imagine it’s your best friends wedding in a week and you’re left wondering where to shop from and quickly. In recent years, shopping in crowded markets has most people wary, and the world has slowly warmed up to shopping online for apparel. But what if you had an option to shop online and experience the same warmth of visiting a store, like old times? 

We, at ABFRL, present to you a shopping experience like never before with the Pantaloons ChatShop. Pantaloons ChatShop; a WhatsApp -based shopping channel, where you can connect with a Pantaloons store closest to from the comfort and safety of your homes. 

Here is a step-by-step guide on shopping from the Pantaloons ChatShop. To access the ChatShop, go to Pantaloons.com and scroll to the bottom of the screen. Click on the WhatsApp icon and you will be redirected to your WhatsApp, where you can share your location and avail the online service. 

Piloted in 10 stores in May 2020, the store has been operational on the entire Pantaloons network, in phases, since July 2020. Through this ChatShop, you get a virtual tour of the store through product catalogues, pictures and in some cases even video calls.

Till date, Pantaloons ChatShop has served over 1.6 lakh happy consumers, thanks to unwavering assistance from store staff, backed up by quick and safe deliveries to your doorstep.

Innovation as a value is a core aspect of life at ABFRL. Even through tough and challenging circumstances, our undaunted spirit to seek a creative solution to bring engaging shopping experiences will always be our topmost priority for our consumers.

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