CVRS encourages customers to share their experiences, feedback and complaints, along with helping us identify opportunities of interventions in order to enhance customer satisfaction.
Our career development programmes, for all our employees comprising corporate, operations and retail, include well planned interventions focused on individuals’ career progression.
The Green Channel Partnership is an initiative, where we work with key fabric suppliers to reduce lead time and cost as well as improve efficiency, consistency and quality. This helps us to procure responsibly and through a sustainable supply chain.
We are the first retail company in India to initiate a Green Channel Partnership Programme for our textile and garment partners to improve productivity and quality.
In the reporting year, a total 11 garment factories were certified as GCP which contributes 16% of garments (by volume) for MFL across categories. In fabrics, 27% of fabrics (by volume) came through Green Channel Partnership.